Customer Service

Shipping & Delivery
At this time, American Family Naturally ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, American Family Naturally ships merchandise to Canada and Mexico, and to other international locations by request. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. International Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. American Family Naturally is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Privacy & Security
Terms of Use Agreement Read This Terms of Use Agreement Before Accessing Website. Effective Date: This Terms of Use Agreement was last updated on January 1, 2010. This Terms of Use Agreement sets forth the standards of use of the American Family Naturally, LLC Online Service. By using the www.afnaturally.com website you (the “Member”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at www.afnaturally.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended. 1. Disclaimer of Warranties. The site is provided by American Family Naturally, LLC on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, American Family Naturally, LLC Inc. makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. American Family Naturally, LLC Inc. shall have no liability for any interruptions in the use of this Website. American Family Naturally, LLC disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore the above-referenced exclusion is inapplicable. The material that you read in the American Family Naturally, LLC site is provided solely for entertainment, promotional and commerce purposes. Typographical Errors: Although all information on this website and in our print catalogs has been carefully checked for accuracy, typographical errors and omissions occur and are therefore subject to correction. We regret any inconvenience. 2. Limitation of Liability AMERICAN FAMILY NATURALLY, LLC SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, AND IN PARTICULAR AMERICAN FAMILY NATURALLY, LLC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOSS OF REVENUE, OR LOSS OF USE, ARISING OUT OF OR RELATED TO THIS WEB SITE OR THE INFORMATION CONTAINED IN IT, WHETHER SUCH DAMAGES ARISE IN CONTRACT, NEGLIGENCE, TORT, UNDER STATUTE, IN EQUITY, AT LAW, OR OTHERWISE, EVEN IF AMERICAN FAMILY NATURALLY, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE. 3. Indemnification Member agrees to indemnify and hold American Family Naturally, LLC, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Member’s use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Member’s computer, of any intellectual property or any other right of any person or entity. 4. Modifications and Interruption to Service American Family Naturally, LLC reserves the right to modify or discontinue the Service with or without notice to the Member. American Family Naturally, LLC shall not be liable to Member or any third party should American Family Naturally, LLC exercise its right to modify or discontinue the Service. Member acknowledges and accepts that American Family Naturally, LLC does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control. 5. Third-Party Sites Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Members to review said privacy policies of third-parties’ sites. 6. Governing Jurisdiction of the Courts of Ohio Our website is operated and provided in the State of Ohio. As such, we are subject to the laws of the State Ohio, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the State Ohio. 7. Compliance with Laws. Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation. 8. Copyright and Trademark Information All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2008 AFNaturally.com, with all rights reserved, or is the property of American Family Naturally, LLC and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of American Family Naturally, LLC is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of American Family Naturally, LLC American Family Naturally, americanfamilynaturally.com, AFNaturally and afnaturally.com are proprietary marks of American Family Naturally, LLC. American Family Naturally, LLC’s trademarks may not be used in connection with any product or service that is not provided by American Family Naturally, LLC, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits American Family Naturally, LLC 9. Notification of Claimed Copyright Infringement Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, dreamsack.com designates the following individual as its agent for receipt of notifications of claimed copyright infringement. By Mail 1236 Clubview Blvd S Columbus, OH 43235 By Telephone: 1.614.515.2137 By Email: info@afnaturally.com 10. Other Terms If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by American Family Naturally, LLC, in our sole discretion, to a third party in the event of a merger or acquisition. This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Member. Member agrees that by accepting this Terms of Use Agreement, Member is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement [if applicable]. American Family Naturally, LLC Website Privacy Statement This document was last updated on January 1st, 2010 1. Acknowledgment and acceptance of terms American Family Naturally, LLC is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing www.afnaturally.com, you acknowledge and fully understand American Family Naturally, LLC’s Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement. 2. Participating Merchant Policies Related services and offerings with links from this website, including vendor sites, have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who participate in American Family Naturally, LLC services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties. 3. INFORMATION WE COLLECT AND HOW WE USE IT American Family Naturally, LLC collects certain information from and about its users three ways: directly from our Web Server logs, the user, and with Cookies. a. Web Server Logs. When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include: • Your Internet protocol address. • The kind of browser or computer you use. • Number of links you click within the site. • State or country from which you accessed the site. • Date and time of your visit. • Name of your Internet service provider. • Web page you linked to our site from. • Pages you viewed on the site. b. Use of Cookies American Family Naturally, LLC may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.. American Family Naturally, LLC reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into afnaturally.com a site that relies on third-party cookies). You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website. c. Personal Information Users Visitors to our website can register to purchase merchandise. When you register, we will request some personal information such as name, address, email, telephone number or facsimile number, account number and other relevant information. If you are purchasing a service, we will request financial information. Any financial information we collect is used only to bill you for the services you purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting. We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary including: • To fulfill your service requests for services. • To protect ourselves from liability, • To respond to legal process or comply with law, or • In connection with a merger, acquisition, or liquidation of the company. 4. USE OF WEB BEACONS OR GIF FILES www.afnaturally.com Web pages may contain electronic images known as Web beacons – sometimes also called single-pixel gifs – that allow American Family Naturally, LLC to count users who have visited those pages and to deliver co-branded services. American Family Naturally, LLC may include Web beacons in promotional e-mail messages or newsletters in order to determine whether messages have been opened and acted upon. Some of these Web beacons may be placed by third party service providers to help determine the effectiveness of our advertising campaigns or email communications. These Web beacons may be used by these service providers to place a persistent cookie on your computer. This allows the service provider to recognize your computer each time you visit certain pages or emails and compile anonymous information in relation to those page views, which in turn enables us and our service providers to learn which advertisements and emails bring you to our website and how you use the site. American Family Naturally, LLC prohibits Web beacons from being used to collect or access your personal information. 5. Accessing Web Account Information We will provide you with the means to ensure that personally identifiable information in your web account file is correct and current. You may review this information by contacting us by sending an email to our support attendant info@afnaturally.com. 6. CHANGES TO THIS STATEMENT American Family Naturally, LLC has the discretion to occasionally update this privacy statement. When we do, we will also revise the “updated” date at the top of this Privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates. 7. Contacting Us If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us. info@afnaturally.com or send your comments to : American Family Naturally, LLC Attention: Privacy Statement Personnel 1236 Clubview Blvd S Columbus, OH 43235 American Family Naturally, LLC will use commercially reasonable efforts to promptly respond and resolve any problem or question.
Returns & Replacements
You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). American Family Naturally will accept returns of merchandise that was purchased from American Family Naturally, for a period of 30 days after the purchase date, it must not have wear or damage from use. Returns on sale items are not accepted. To return an item please contact us with the order number and the date or purchase for a return authorization. American Family Naturally reserves the right to change its return policy at any time without prior notice to you.
Sales Tax
American Family Naturally charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
Payment, Pricing & Promotions
American Family Naturally accepts American Express, MasterCard, Visa, Visa Check Cards, through Google, and PayPal, . We do not currently accept international wire transfers, or Smart Cards. We are unable to apply manufacturer's coupons, food stamps, or any other payment method not listed above.

American Family Naturally
614.515.2137
info@afnaturally.com